Terms

A booking request sent through this website is not a confirmed table. We will contact you by telephone or email to confirm, usually the same day during opening hours. If you have not heard from us, please ring the restaurant.

We hold tables for fifteen minutes past the booked time. If you are running late, ring us — we will almost always be able to keep it for you.

For parties of ten or more we ask for a small deposit to hold the date. It comes off your final bill. We will tell you the amount clearly before taking it, and it is refundable if you cancel with at least forty-eight hours' notice.

Set banquet menus for large parties need to be confirmed at least twenty-four hours before you dine so the kitchen can order the right ingredients.

Please let us know as early as you can if your plans change. A table we know about is a table we can offer to somebody else. There is no charge for cancelling a normal booking.

For parties of ten or more, cancelling with less than forty-eight hours' notice may mean we keep the deposit, as the food will already have been ordered.

All prices on this website include VAT and are correct at the time of publishing, but may change. The menu in the restaurant is the definitive one.

A discretionary service charge of ten percent is added to tables of eight or more. It is discretionary — if you would rather not pay it, say so and it will be removed without any awkwardness.

Our kitchen handles gluten, soy, sesame, nuts, egg, fish, molluscs and crustaceans daily. We take allergies seriously and will tell you honestly what we can and cannot do, but we cannot guarantee that any dish is entirely free from traces of an allergen. Please tell us when you book and again when you order.

We try to keep everything here accurate, but menus, prices and opening times change. Nothing on this site forms a contract. If something matters to your visit, ring us and check.

The words and photographs on this site belong to us or are used under licence, and should not be copied without asking.

Any questions about these terms, ring 01858 462288 or email bookings@hanchinese.co.uk. These terms are governed by the law of England and Wales.